The Customer Survey and Satisfaction Calculator contains:
•A survey log or running table of survey questionnaires that are recorded.
•A Survey Form, which is designed to generate a Survey Questionnaire that can be sent to a customer and capture the results returned by the customer.
•The Survey Questionnaire is designed for 10 rating type questions that are answered on a scale of 1 to 10. Therefore the highest possible score is 100.
•The 10 X 10 Survey can be easily modified or customized for a variety of surveys, including options for a 5 question and scale of 1 to 10 rating.
•Survey Sets are a collection of Survey questions and our elements of customer satisfaction. The select a Survey Set through the lookup table will populate the question fields in the Survey Form window.
•The [ Customer Id field ] is a reference to your customer and is linked to Customer lookup table.
•Survey Groups may be used to designate regions, products and other user defined purposes.
•The þ Completed checkbox may be used to signify that the response from the customer has been recorded and completed.
•The numerical spin field limits the rating response to be between 1 and 10.
•The Comments Tab may be used to record customer comments.
Online Internal Auditor Training Course ISO Management Systems
+1 800 644 2056
Quality Management Systems