Customer Feedback Form
Contents
Window Tab Order A.Feed-back B.Containment Response C.Attachments D.Request for Return Material Authorization (RMA) Tab 1) Feed-back
The image above shows the follow fields:
1)The Complaint Id Number or Case Number is automatically generated. 2)The 'Date Reported' and the appropriate response to the customer is needed or 'due date'. 3)The Client Number and Client name fields may be populated by the Customer lookup table . 4)The Feedback Code and Description may be populated by the lookup table. 5)Use the Remarks field to record important Customer comments. 6)Use the Feedback Status and Status Updated fields to record the appropriate dates, references and other information. 7)The [ ] Recorded in CAPA log checkbox indicates the Customer Complaint was copied to the CAPA log or entered manually in the CAPA log. Customer complaints may be excluded from the Customer Complaint log report by un-checking [ ] Include for Report Tally checkbox. Tab 2) Containment Response 1)The feedback may include information about a product or service. 2)The Group Number may be used as a lot number or a batch number. 3)Transportation company and other supplier or vendors may be identified. 4)The immediate containment action taken when the feedback is reported. Corrective Action may require an investigation and analysis to determine the appropriate or root cause of the feedback or issue reported. 5)Use the Feedback Status and Status Updated fields to record the appropriate dates, references and other information. |
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